Shipping policy

Shipping Policy

At Saltwater + Main, many of our items are made or personalized just for you. Because of this, please allow time for your order to be created before it ships.

Processing Time

Most orders are processed and prepared for shipment within 5–7 business days.

Personalized, custom, or made-to-order items may require additional processing time depending on the item and order volume. If we anticipate a longer turnaround time, we will contact you.

Business days do not include weekends or holidays.

Shipping

Shipping rates are calculated at checkout based on your order and delivery location.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Please note that estimated shipping times begin after your order has been processed. Carrier delays, weather, holidays, and other circumstances outside of our control may occasionally affect delivery times.

Local Delivery or Pickup

Local delivery or pickup may be available for select orders in the Connecticut area when offered at checkout or arranged directly with Saltwater + Main.

If you select a local option, we will contact you with any necessary pickup or delivery details.

Shipping Address

Please carefully review your shipping address before submitting your order.

Saltwater + Main is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error after placing your order, please contact us as soon as possible at saltwaterandmain@gmail.com. If your order has not yet shipped, we will do our best to update the address.

Lost, Delayed, or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery timing is outside of our direct control.

If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and your local carrier.

If your package arrives damaged, please contact us within 5 days of delivery at saltwaterandmain@gmail.com and include your order number along with photos of the packaging and damaged item so we can help determine the best resolution.

Questions?

If you have any questions about your order or shipping, please contact us at saltwaterandmain@gmail.com.

Thank you for supporting Saltwater + Main and our small business!