Refund policy

Refund + Return Policy

At Saltwater + Main, we want you to love your purchase. Because many of our items are personalized, custom, or made to order, our return policy varies depending on the type of item purchased.

Personalized + Custom Items

Personalized, customized, and made-to-order items are final sale and are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or there was an error made by Saltwater + Main.

Please carefully review all personalization details, including names, dates, zip codes, coordinates, colors, sizes, and spelling before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible at saltwaterandmain@gmail.com. If production has not yet begun, we will do our best to make the requested change.

Non-Personalized Items

Non-personalized items may be eligible for return within 7 days of delivery.

To qualify for a return, the item must be:

• Unworn and unused
• In its original condition
• Free from stains, odors, pet hair, or damage
• Returned in its original packaging when applicable

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to an error by Saltwater + Main.

Please contact saltwaterandmain@gmail.com before sending a return so we can provide return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

We will review the issue and work with you to provide an appropriate replacement, refund, or other resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error by Saltwater + Main.

Exchanges

Because many of our products are made to order, we are unable to guarantee exchanges.

If you need a different size or item, please contact us at saltwaterandmain@gmail.com and we will let you know what options may be available.

Final Sale Items

The following items are not eligible for return or exchange unless damaged, defective, or incorrect:

• Personalized or customized products
• Made-to-order products
• Clearance or final sale items
• Gift cards

Questions?

If you have questions about your order or whether an item is eligible for return, please contact us at saltwaterandmain@gmail.com.

Thank you for shopping small and supporting Saltwater + Main!